Billing, renewal, and plans

Understand invoices, payment confirmation, renewals, upgrades, downgrades, and overdue services.

The conditions shown before purchase — product, resources, add-ons, price, and billing cycle — are the main reference for the order. Billing may be monthly, quarterly, semiannual, annual, or follow another period shown in the offer.

Invoices and payment confirmation

Check due dates and invoice status in the Client Area. Not receiving an email reminder does not change the due date shown in the panel.

Activation or renewal depends on confirmation from the payment gateway or financial institution. Bank slips and transfers may require additional clearing time.

Renewal

Automatic renewal only applies when available, enabled, and authorized. If it is not active, pay the invoice by its due date to avoid service suspension.

Price changes apply to future cycles and must be communicated in advance. You may cancel renewal before the new price takes effect.

Upgrade and downgrade

• Upgrade: depends on technical availability and may be charged proportionally for the rest of the cycle.
• Downgrade: normally takes effect in the next cycle. Reduce usage to the new plan limits before requesting it.
• Migration: if the change cannot be completed on the same machine, the IP may change and downtime may be required.

Create a backup before any change involving disks, software, or migration.

Overdue invoices and suspension

A service may be suspended after its due date, subject to any grace period stated in the offer or panel. Reactivation depends on full payment, payment confirmation, resource availability, and the absence of another restriction.

After 7 calendar days of suspension for nonpayment, unless the offer states a different period, the service may be permanently cancelled. Files, disks, databases, snapshots, settings, and backups stored in the same account may then be irreversibly deleted. Do not treat this period as a backup strategy.

Need to correct a charge?

Open a ticket through the Client Area and identify the service, invoice, and payment receipt. Do not post receipts or personal information in public channels.